Frequently Asked Questions

Here you will find answers to the most common questions we get asked. If you cannot find what you are looking for, please feel free to contact us.

Orders & Shipping
How do I track my order?

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number and a link to track your package. You can also visit the "Track Order" section on our website.
What are your shipping charges?

Shipping costs vary depending on your location and the weight of your order. The exact shipping fee will be calculated and displayed at checkout before you complete your purchase.
How long will it take to receive my order?

We aim to dispatch all orders within 24-48 hours.

  • Domestic Orders (India): Typically delivered within 5-7 business days.
  • International Orders: Timelines vary by destination.
Do you ship internationally?

Yes! We want to share our "Indian Soul" with the world. International shipping rates and delivery times will be calculated at checkout.

Returns & Exchanges
What is your return policy?

We offer a 7-day return policy. You must request a return within 7 days of receiving your item. The item must be unworn, unwashed, and have all original tags attached.
Can I exchange an item?

We do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order for the correct item.
Who pays for return shipping?

Customers are responsible for the shipping costs when returning an item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
When will I get my refund?

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Products & Sizing
How do I know which size to order?

We recommend referring to our Size Guide page before placing an order. Our size chart provides measurements in both inches and centimeters.

  • Tip: If you are between sizes, we suggest sizing up for a more comfortable fit.
Do you sell unstitched dress materials?

Yes, we offer a wide range of unstitched dress materials in premium fabrics like Cotton, Crepe, and Silk, allowing you to get them tailored exactly to your style.
Are the colors accurate to the photos?

We make every effort to display the colors of our products as accurately as possible. However, due to monitor discrepancies and lighting during photography, there may be slight variations in the actual color of the fabric.